Shipping Policy
Last Updated: June 24, 2026
Thank you for shopping with Freyjaloft. This Shipping Policy explains how we process and deliver your order. Please read it carefully before placing your order.
1. Order Processing Time
All orders are processed within 1–3 business days before they are shipped. Orders are not processed or shipped on weekends or public holidays.
During peak periods, such as holiday seasons or promotional sales, processing times may be slightly longer. We will notify you by email if there is a significant delay with your order.
2. Shipping Destinations and Delivery Times
We currently offer free standard shipping to all of the destinations listed below. Delivery times stated are in addition to the order processing time mentioned in Section 1, and reflect estimated transit time once your order has shipped.
North America: United States, Canada — 5–10 business days
Europe and United Kingdom: Austria, Czech Republic, France, Germany, Italy, Netherlands, Poland, Portugal, Spain, United Kingdom, Bulgaria, Croatia, Hungary, Greece, Slovakia, Slovenia, Romania — 5–8 business days
Australia: Australia — 5–10 business days
Middle East: United Arab Emirates, Qatar, Saudi Arabia — 5–10 business days
Estimated delivery times are calculated from the date your order is shipped, not the date your order is placed. Please add your order processing time (1–3 business days) to the transit time above to estimate your total delivery window.
3. Shipping Costs
We are pleased to offer free standard shipping on all orders to the destinations listed above. No minimum order value is required.
4. Customs, Duties, and Import Taxes
Your order is shipped internationally from China. Depending on your country's import regulations, your order may be subject to customs duties, import taxes, or other fees imposed by your local government.
These charges are not included in the price of your order or your shipping cost, and are the responsibility of the recipient. We have no control over these charges and cannot predict their amount, as customs policies vary widely between countries. We recommend contacting your local customs office for more information before placing your order if you have concerns.
5. Delays
While we make every effort to ensure timely delivery, shipping times are estimates and not guaranteed. Delivery may be affected by factors outside of our control, including customs processing, local courier delays, weather conditions, or public holidays in the destination country.
If your order has not arrived within a reasonable time beyond the estimated delivery window, please contact us at freyjaloft@gmail.com and we will be happy to look into it for you.
6. Incorrect Shipping Information
Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders delayed, lost, or undelivered due to incorrect or incomplete address information provided by the customer. If you notice an error after placing your order, please contact us as soon as possible at freyjaloft@gmail.com so we can attempt to correct it before your order is shipped.
7. Contact Us
If you have any questions about your order or this Shipping Policy, please contact us.